What to Expect:

Individuals can join this BLENDED program (two parts, online minicourse + 2.5-hour live online group coaching masterclass). 

Part 1: Customer Service online minicourse by Nina Sunday, viewed prior
PLUS
Part 2: 2.5-hour masterclass live Q&A with Nina Sunday, 

Customer Service 

 ✔ How to achieve consistently friendly and courteous service
✔ Telephone techniques . . . because a smile can be heard through the phone
✔ 'Moments of Truth' - how to improve each customer touch-point
✔ Understand the Customer Experience (CX) from a client's point-of-view
✔ Dealing with complaints and difficult client behavior
✔ How to respond to customer requests with a sense of urgency

Where?

Online pre-recorded + live masterclass on Zoom.

When?

^{Part 2: Live group coaching masterclass live Q&A
WED 29 JUNE 2022
11.00 AM - 1.30 PM (AEST - SYD, MEL, BNE)
9.30 AM - 11.30 AM (AWST - PER)
Includes online pre-recorded minicourse viewed prior from the comfort of your home or office at a time that suits.}

Who?

Presented by Speed Reading expert, Nina Sunday from Brainpower Training Pty Ltd.

People tell us they love the clear, friendly style of Certified Virtual Presenter, Nina Sunday 
^{(BA, Dip Ed)}.

Nina Sunday ^{(BA, Dip Ed, Certified Speaking Professional, Certified Virtual Presenter)} is an Australian speaker on workplace culture and productivity.

Her podcast, ‘Manage Self, Lead Others’ on self-leadership and leading people can be accessed via your favourite podcast app.

After working in education, the performing arts, sales and television, Nina Sunday founded Australian training company, Brainpower Training, delivering productivity and people skills training to government and private sectors.

Nina’s book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, is available on Amazon, and is a selection of the US-based, C-Suite Book Club’s list of leading business books.

Nina was 2020 Queensland President of Professional Speakers Australia.