Continuously improving

Customer Service


30-day Customer Service Challenge

Want to achieve consistently friendly and courteous customer service?

 

Invest 5 minutes a day to learn how

 to raise the bar to deliver positively exceptional service.

JOIN NOW

With just 5 minutes a day of microlearning your people will know how to better relate to customers and offer remarkable service.

Inspire them to improve friendliness and urgency
that exceeds expectations.

 


 

Do your people make these mistakes in Customer Service?

Not doing what they say they're going to do?

Treating a customer as if they're an interruption?

Not responding to customer requests with a sense of urgency?

Ignoring customer complaints hoping they will go away?

Not appreciating the lifetime value of a customer?

 

Any questions? email [email protected] 

What People Say . . .


Loved the variety – daily inspirations, weekly challenges, coach's corner, video microlessons, participant interaction and support."  Jackie V

  Clear examples, excellent variety, knowledgeable coach." – David E

 The Challenge encouraged us to get over our complacency to find and fix any blind spots or gaps in our service."  Fatima T

 Everyone enjoyed the interactive nature of the Challenge, the peer-to-peer support,
and especially the live online masterclass with Nina Sunday at the end." 
Vijay R

 In only 5 minutes a day we formed daily habits to continuously improve,
not only what we do but how we do it." – 
Laurent F

Invest 5 min x 30 days

NEXT PROGRAM
STARTS

JOIN THE WAITLIST NOW

AUD $150 single admission (incl. GST)
2 or more: $97 (per person by invoice)

What you will learn

  • Dealing with complaints and difficult client behaviour.
  • How to respond to customer requests with a sense of urgency.
  • Understanding the Customer Experience (CX) from the client's point-of-view.
  • 'Moments of Truth' model - customer touch-points and decision points.
  • Telephone techniques... because a smile can be heard through the phone.
  • How to achieve consistently friendly and courteous service.
JOIN NOW

Why It Works


The 30-day Business Writing Challenge is a user-driven, self-paced app that’s powered by applicable neuroscience, positive psychology, and human connection to keep you inspired, motivated, and accountable. 

It comes with world-class coaching and a supportive community of like-minded frontline employees from a mix of organisations, both business and government

Learners can take it at their own pace, wherever they are, and most importantly, when they are “ready.”

It’s designed to be easy to follow and transformational by encouraging users to apply small changes which continuously raises the bar in serviceFive minutes a day is all it takes to achieve this transformation.

JOIN NOW

NEXT PROGRAM STARTS IN


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Just 5 minutes a day, learn to:


  • Express yourself clearly using fewer words
  • Strike the right tone - neither too formal nor officious, not too casual, but just right for business
  • Make writing less wordy, more direct, more "vigorous"
  • Increase rapport by writing with the reader in mind
  • Use white space, layout, bullets, to good effect

 

100% Of Our App Users Agree That

. . . the app is easy to use.

. . . daily mini tasks make it easy to stay consistent.

. . . the Challenge was a positive influence in my life.

Meet Your Coach


Nina Sunday

Hi there. My name is Nina Sunday and I have helped thousands of people in the workplace improve their communication and ability to influence.

What motivates me? I love seeing the lights go on in people's heads; the light of an ah-ha moment when they get it – a new idea, a better way to do things.

A Queensland University graduate, Bachelor of Arts (Eng/Psych), Diploma in Education (Eng) Nina commenced her career as a high school English teacher.

Nina is also a graduate of the 3-year full-time Australian Film, TV and Radio School (Sydney) course in Production Management and Direction. Nina went on to work as a Production Manager at ABC Television before launching her training company.

Having published two books, the most recent, ‘Workplace Wisdom for 9 to Thrive’, Nina hosts the management podcast, ‘Manage Self, Lead Others’ on C-Suite Radio.

I’m now considered an expert in the field of communication and influence so I’m well qualified to coach you.

Nina's Credentials


 

  • Nina Sunday is founder of Brainpower Training Pty Ltd and leads a team of Facilitators Australia-wide delivering essential workplace skills – Communication, Productivity, Leadership and Change.

  • With a Bachelor of Arts (Eng/Psych) and Diploma in Education (Eng) and a graduate of the Australian Film, TV and Radio School, Nina worked as Production Manager at ABC Television, Sydney, before launching her training company.

  • She has been engaged over 2000 times as a keynote speaker and workshop leader in Australia, Singapore, Japan, New Zealand and South Pacific by more than 500 organisations. 

  • The Australian Institute of Training and Development gave Nina a prestigious Innovation in Learning national award.

  • Nina served two terms as NSW State President of Professional Speakers Australia, then as Qld State President

  • Published two books, most recently (2018), ‘Workplace Wisdom for 9 to Thrive'.

  • Nina hosts the popular management podcast, Manage Self, Lead Others on C-Suite Radio and frequently listed in top 100 lists globally.

 What People Say


Because putting what you learn into practice is the main thing, the 30-Day Challenge format is better than a workshop. I can't count the number of training courses I've done! The problem is, you attend the session, you write down as much as you can, then you get busy, then you forget, and end up not using 50%.

Whereas with the 30-Day Challenge and 5 minutes of microlearning a day, I can pick a good time to view each lesson, then have time to implement a new behaviour between lessons. I can even go back and review a past lesson while the Challenge is on. Today is the final day and I reckon I’ve already applied 70% of what I learned. - David H.

 

Invest 5 mins x 30 days

NEXT PROGRAM
STARTS

FRI 6 MAY, 2022

 $150 single admission (incl. GST)
2 or more: $97 (per person by invoice)

Frequently Asked Questions


No Risk. Only Benefits.


If not satisfied with your results within the first 10 days, we're happy to provide full refund.